سياسة الاسترداد
سياسة الاسترداد
Thank you for shopping at ksa.snabbo.store. Your satisfaction is our top priority. Please read our refund policy carefully to understand your rights and responsibilities.
✅ Eligibility for Refund
We offer refunds in the following cases:
Damaged or Defective Products
If the product is damaged or defective upon delivery, you are eligible for a full refund or replacement.
You must report the issue within 48 hours of receiving the product.
Wrong Item Received
If you receive a product that you did not order, please contact us immediately to arrange a replacement or refund.
Order Not Delivered
If your order has not been delivered within 15 business days, and it is confirmed lost, a full refund will be issued.
❌ Non-Refundable Items
We do not offer refunds in the following cases:
Change of mind after the product is delivered
Product is damaged due to misuse or mishandling
Orders paid via Cash on Delivery but refused without valid reason
💸 Refund Method
For Cash on Delivery orders, refunds will be processed via bank transfer or STC Pay, depending on your preference.
Refunds may take 5-10 business days to reflect in your account.
🔄 Exchange Policy
If you wish to exchange a product (size, color, etc.), please contact us within 48 hours.
Exchanges are only allowed for unused, sealed items.
📞 How to Request a Refund
Please contact our customer service team:
Email: support@ksa.snabbo.store
Include your order number, product photos (if damaged), and a short explanation.